Faq
Ordering & Payment
How do I place an order?
Simply browse our collections, select your desired items, choose your size/color, and proceed to checkout. You'll receive an order confirmation via email once your payment is processed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure transactions.
Can I modify or cancel my order?
You may request order modifications within 1 hour of placement by contacting our customer service. Once your order enters processing, changes cannot be made.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days). Shipping costs vary by destination and are calculated at checkout.
Do you ship internationally?
Yes! We ship worldwide. International orders typically take 7-14 business days depending on customs processing in your country.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Swimwear must have hygiene liners intact.
How do I exchange an item?
Initiate a return through your account, then place a new order for the desired item. We'll process your refund once we receive the original item.
Product Care
How should I care for my dresses?
Most dresses should be hand washed or dry cleaned according to the care label. Avoid direct sunlight when drying to prevent color fading.
How do I store my hats and scarves?
Store hats in a cool, dry place using tissue paper to maintain shape. Fold scarves loosely or roll them to prevent creasing.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your registered email address.
Why can't I see my order history?
Ensure you're logged into the correct account. If issues persist, clear your browser cache or try accessing from a different device.