Shipping policy
Shipping Methods & Delivery Times
ZestFlora offers worldwide shipping through trusted carriers. Delivery times vary depending on your location:
- Standard Shipping: 5-17 business days
Processing time for all orders is 1-3 business days (excluding weekends and holidays).
Shipping Rates
Shipping costs are calculated at checkout based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Free standard shipping is available for orders over $100 (USD) to select countries.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using:
- The tracking number provided in your shipping confirmation
- Our website's order status page
- The carrier's official tracking system
International Shipping
We ship to most countries worldwide. Please note:
- Customs duties and taxes may apply (customer's responsibility)
- Delivery times may be extended due to customs processing
- Some items may be restricted in certain countries
Shipping Restrictions
For certain delicate items (especially dresses and swimwear):
- We use special protective packaging
- Some remote locations may have restricted shipping options
- Signature may be required for delivery
Undeliverable Packages
If a package is returned to us as undeliverable:
- We will contact you to arrange reshipment (additional fees may apply)
- Refunds will be issued minus original shipping costs
- Incorrect addresses may result in order cancellation
Holiday Shipping
During peak seasons (holidays, sales events):
- Processing times may be extended
- Carrier delays may occur
- We recommend ordering early
Updated holiday shipping deadlines will be announced on our website.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
- Contact us immediately (within 7 days of delivery)
- Provide photos of damaged items/packaging
- We will work with the carrier to resolve the issue
Claims may take 5-10 business days to process.